SMART SERVICES – Ascendum
At the conference, the Smart Services segment underlined the importance of putting technology and expertise to work for productivity and customer proximity. This area encompasses several innovative solutions, of which we highlighted four fundamental pillars: Training, Connectivity, Fleet Management and the Ascendum Service Center.
At Ascendum, we believe that knowledge is an investment. That is why we presented our specialised technical training programme, supported by operational simulators that recreate real working scenarios. An immersive experience for operators and technicians, focused on best practices and greater efficiency.
We also addressed the evolution of machine connectivity, which, combined with our expertise, allows us to help customers optimise the productivity of their equipment, ensuring the success of their businesses and operations in an increasingly competitive, data-driven market.
This opened the door to presenting our Fleet Management solution, an innovative platform that analyses operational data through direct integration with manufacturers’ telematics systems. With daily-updated, easy-to-read dashboards, customers can monitor key metrics such as fuel consumption, emissions, working hours and productivity. A practical and strategic tool to identify inefficiencies, optimise resources and improve operational profitability.
Finally, we shared the transformation of our Ascendum Service Center — from its new name and identity to the new processes that reflect a multidisciplinary centre, equipped with advanced technology and a highly specialised team, ready to ensure maximum equipment availability and minimise downtime.
Several key people were involved in this segment: João Velez, After-Sales Director, and Sebastião Matos, Retail and After-Sales Manager, participated in the conference. At the stations, Pedro Duarte, Ascendum Service Center Manager, and Nuno Salgueiro, Service Advisor at the Service Center; trainers Rui Pedro Lopes, Rogério Faustino and Rúben Barbosa in Training; André Gomes, Data Analysis Supervisor in Fleet Management; and Tiago Pimentel, Marketing Director, and Herlander Santos, New Projects Development Director, in the presentation of My Ascendum.